Visitor
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1 Message
Static PublicIP
Hello - how do I acquire a static public IP address? I work from home and need to provide a static IP address to be whitelisted for access on external servers. I would prefer not to switch to a business line, and I need the same IP 100% of the time for access and can't rely on the IP changing every 6 months or per modem restart.
Thanks -
EG
Expert
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112.8K Messages
7 days ago
The only way is to subscribe to their Business Class Service.
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XfinityJeff
Official Employee
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70 Messages
6 days ago
Hello @user_8kdp6i, thanks for reaching out to us on the Xfinity Forums, and thank you @EG for providing the correct answer to the question. For residential accounts we don't offer a static IP address, and like @EG mentioned, the only way to get a static IP address is to have a Xfinity Business account. If you would like to discuss switching from residential service to business, we are more than happy to discuss that with you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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