Hi there! If you’re referring to a public static IP address for your internet connection, Xfinity residential service does not offer that option. Static IP addresses are available with Comcast Business Internet and require a compatible Comcast Business Gateway.
If you’re trying to keep the same IP address assigned to a device inside your home, such as a computer, camera, or server, that is a different setup. Let us know what you’re trying to connect and whether you have residential or business service, and we’ll help point you in the right direction.
EG
Expert
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119.4K Messages
3 days ago
Only their Business Class subscribers can get statically assigned public IP addresses.
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XfinityAirelle
Official Employee
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3.4K Messages
1 day ago
Hi there! If you’re referring to a public static IP address for your internet connection, Xfinity residential service does not offer that option. Static IP addresses are available with Comcast Business Internet and require a compatible Comcast Business Gateway.
You can learn more here:
https://business.comcast.com/support/article/internet/using-a-static-ip
If you’re trying to keep the same IP address assigned to a device inside your home, such as a computer, camera, or server, that is a different setup. Let us know what you’re trying to connect and whether you have residential or business service, and we’ll help point you in the right direction.
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EG
Expert
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119.4K Messages
1 day ago
@XfinityAirelle
Sounds mighty familiar..........
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