New Poster
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6 Messages
SSL errors accessing specific website
My work uses Constant Contact, and I visit it often, but recently I have had problems. There are Landing Page automations that, when someone clicks the URL on my website, they are directed to a registration page on Constant Contact, then are given the download. The URLs for the landing pages are in various places on my website.
Recently, whenever I click on one of the landing page links, I get a browser error:
This site can’t provide a secure connectionlp.constantcontactpages.com sent an invalid response.
Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR
It doesn’t matter if I click the link on my website or within the setup on Constant Contact’s website; I get the same error.
After some troubleshooting, it turns out that my computers are the only ones getting this error – people not on my home network have no error; even my cellphone gets the error if it is on Wi-Fi, if I remove it from Wi-Fi, it works with no error. It seems obvious that something in my network is causing the error.
I’ve tried several things:
- Rebooting the router
- Rebooting my switch (PCs are on ethernet)
- On 2 different PCs
- I tried Chrome and Firefox
- Clearing browser cache
- Disabling all extensions
- Incognito mode
- Deleting every Constant Contact-related cookie off the computer
- Verify system clock is accurate
- Clear SSL state
- Disabling Anti-virus and firewall (Norton 360)
- Verify Windows up to date
- Verified browsers up to date
Any ideas?
XfinityAirelle
Official Employee
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2.5K Messages
3 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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volfie
Visitor
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1 Message
3 years ago
Did you ever get resolution on this? I'm having the same issue.
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