Darwinized's profile

New Poster

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6 Messages

Thursday, October 28th, 2021 8:59 PM

Closed

SSL errors accessing specific website

My work uses Constant Contact, and I visit it often, but recently I have had problems. There are Landing Page automations that, when someone clicks the URL on my website, they are directed to a registration page on Constant Contact, then are given the download.  The URLs for the landing pages are in various places on my website.

Recently, whenever I click on one of the landing page links, I get a browser error:

This site can’t provide a secure connectionlp.constantcontactpages.com sent an invalid response.

Try running Windows Network Diagnostics.

ERR_SSL_PROTOCOL_ERROR

 

It doesn’t matter if I click the link on my website or within the setup on Constant Contact’s website; I get the same error.

After some troubleshooting, it turns out that my computers are the only ones getting this error – people not on my home network have no error; even my cellphone gets the error if it is on Wi-Fi, if I remove it from Wi-Fi, it works with no error. It seems obvious that something in my network is causing the error.

I’ve tried several things:

  • Rebooting the router
  • Rebooting my switch (PCs are on ethernet)
  • On 2 different PCs
    • I tried Chrome and Firefox
    • Clearing browser cache
    • Disabling all extensions
    • Incognito mode
    • Deleting every Constant Contact-related cookie off the computer
    • Verify system clock is accurate
    • Clear SSL state
    • Disabling Anti-virus and firewall (Norton 360)
    • Verify Windows up to date
    • Verified browsers up to date

Any ideas?

Official Employee

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2.5K Messages

3 years ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

Visitor

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1 Message

3 years ago

Did you ever get resolution on this? I'm having the same issue.

Expert

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110.1K Messages

@volfie

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned.  2-month-old dead thread now being closed.
 

 

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