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user_x5si91
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08/31/2026 3:34 PM

Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4.  I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online.  How can I do this?

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2 hours ago

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XfinityBillie

Official Employee

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4.3K Messages

13 days ago

@user_x5si91 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand how frustrating it can be to need a specific Wi-Fi band to connect an app. We're here to help! Can you please confirm the make and model of the modem you are currently using so I can confirm if it is capable of splitting the bands?

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EG

Expert

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120.9K Messages

13 days ago

Concern moved here to the Home Networking help section.

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user_0kmzao

5 Messages

3 days ago

I’m having the same issue. I have a gateway xb8. To connect my mini splits I would like to separate and rename my wifi bands 2.4, 5 and 6. 

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XfinitySean

Official Employee

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987 Messages

I'm sorry to hear you're running into similar problems, user_0kmzao. That said, as a fellow XB8 user, the option should be available through the Xfinity App unless you're using Xfinity Pro or Xfinity WiFi Extenders. Are you using either of these products?

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12 hours ago

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user_0kmzao

5 Messages

Ty. I have a pro extender but removed it via the app.  How do I separate and rename the wifi bands? 

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3 hours ago

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XfinityPeterH

Official Employee

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3.1K Messages

 

user_0kmzao 
  • Xfinity Advanced Gateways (XB6 or newer)
    • These gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible.
    • Some advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity app.
  • Xfinity WiFi Extenders
    • WiFi Extenders require that you only have one WiFi network name and password.
      • This allows all your devices to seamlessly connect to the network that will provide the best WiFi signal at any given time.
      • Advanced WiFi settings aren't visible and cannot be managed from the Admin Tool or Xfinity app.

If your advanced WiFi settings are visible and your channel settings are set to Auto, your Xfinity gateway will automatically detect and connect devices using the optimal channel to provide the best WiFi signal at any given time. This selection is based on several factors, including:

  • The number of other devices currently using a channel.
  • The distance from the device to the gateway.
  • Whether the device is capable of connecting using 5 GHz.

If you don't see the 2.4 and 5 GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection, and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_0kmzao

5 Messages

2 hours ago

Hello I was able to see the split bands option in the Xfinity app. How do I rename them? I can see them in Gateway admin function

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