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Thursday, July 25th, 2024 4:10 AM

Splitting bands

After selecting Wi-Fi details, edit Wi-Fi info, and split bands, I can never save the setting. I need the 2.4 ghz To connect my smart LED lights to. 

Does anyone have any suggestions? Do I need to disconnect any devices using the combined band for the change to save? 

Official Employee

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1.9K Messages

4 months ago

Thank you so much for taking the time to reach out to Xfinity Support @user-BF!  We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service.  No worries!  You have reached out to the right team to get things squared away.  So that we can get started, please feel free to shoot us a private message with your details and we will get right to work on things for you. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Expert

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107.2K Messages

4 months ago

@XfinityArmand Why does this have to go private at this point ? That defeats the purpose of a public help forum such as this is..... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

1 Message

4 months ago

I am having the same problem! I've been able to switch bands in the past, but this time I cannot save the setting. I've tried for hours to get to a live agent, but I keep getting sent to an automated agent or disconnect by Xfinity.

Does anyone have a suggestion???

Official Employee

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892 Messages

 

user_gklzam Hello, are you still having issues splitting the bands on your modem?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

@user_gklzam​ Good Luck, They don’t answer the phone 

1 Message

3 months ago

I am facing the same issue and have been at it for weeks. This is absolutely ridicouls!!

Official Employee

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948 Messages

 

G0T Thank you so muhc for reachhing out to us here with your questions, I cn help! You can find instructions for splitting your Wi-Fi bands here https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi. Please let em know if you have any reouble with the process. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

3 months ago

Same here. I also don't understand.  Will both be active and your device just connects to the correct one? I Don't want to down grade on my other devices.

Official Employee

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1.8K Messages

 

user_0ozyym - After splitting bands you'll need to manually connect to the new network on your desired device. How to change your home network's WiFi channel selection or mode

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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