Split Bands into 5.0 and 2.4 Ghz: Devices Cannot Find or Connect to the 2.4 Ghz Band
I purchased a "smart" device (BirdBuddy birdfeeder) that can only be connected to a 2.4 Ghz network. Per their customer support, I split my network into separate bands (named House for 5.0 and BirdHouse for 2.4) using the Xfinity app. The split seems to have been successful, and both networks appear as options in the Wifi tab of the Xfinity app.
However, the new 2.4 Ghz band does not show up in the list of available networks, either on the birdfeeder or on our iPhones. When I select "Other Networks" and enter the name and password for BirdHouse, I get a "Could Not Find the Network" message. When I use the "Scan to Connect" QR code for the 2.4 Ghz BirdHouse network on the Xfinity app, I get an "Unable to Join the Network" message. How can I get these devices to find and connect to the 2.4 Ghz band?