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rickyp2
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Thursday, January 18th, 2024 11:57 PM

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Speed only good on xfinity website

I pay for the 800mbps plan and my internet [Edited: "Language"]. Everynight it slows down like crazy but when I do a test on xfinity's website it says I'm getting the speed I pay for AND some. However, when I do a speed test on ANY other website it's soooo much worse than my plan. Am I being lied to? I have tried to talk to support and they do whatever in-house tests you have and say everything is fine but my ping spikes like crazy all night long and I'm on ethernet. 

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2 years ago

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rickyp2

5 Messages

2 years ago

here's a ping test. it gets worse and worse as the day goes on. Why am i paying for this?

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CCGabby

Retired Employee

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1.5K Messages

Hi there, @rickyp2. Thanks for reaching our team regarding the speed issues. Are you running the speedtest hardwired or wireless? 

2 years ago

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rickyp2

5 Messages

Hardwired, this has been an issue since September of 2023

2 years ago

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CCAntoine

Retired Employee

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1.4K Messages

Okay, I want to take a look at your account o see if I can find the root cause and repair it. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2 years ago

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rickyp2

5 Messages

Just sent a message to xfinity support

2 years ago

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XfinityJustinC

Official Employee

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1.9K Messages

@rickyp2​ good morning I wanted to check in to see how service has been working. If you're still experiencing issues with latency please let me know and I can continue to investigate. Please reach out at your convenience, I look forward to hearing back from you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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