Visitor
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4 Messages
Speed not upgrading to 2G plan
Greetings.
A few days ago I upgraded from the 1.3G plan to the 2G internet plan. I installed a new Netgear CM3000 modem and had a tech out to address signal issues. He installed a new box on the outside of the house and resolved the signal degradation.
In testing my speed I consistently get only 1.3G and have not seen the new plan speed of 2G.
I have a UniFi Cloud Gateway Ultra with a 2.5G WAN port. Using the UniFi console ISP speed test.
Thanks for any help.
Jesse
XfinityPeterH
Official Employee
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3K Messages
14 hours ago
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user_rmecv6
Visitor
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4 Messages
13 hours ago
Can your techs determine if the modem is provisioned correctly without factoring in the router?
I was reading the documentation on the UniFi Gateway Ultra and it has capacity to do 1Gbps with IDS/IPS enabled. I’ve orders a new gateway from UniFi that can handle 5Gbps that should be here next week.
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