Some Devices Unable to Connect to WiFi Gateway XB8 because of Wi-Fi Channels in Use Error
A few days ago 3 of my devices stopped connecting to WiFi at the same time, while my other devices are fine.
When it tries to connect it returns an “Unable to join the network - This network is operating on Wi-Fi channels in use by other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.”
I’ve downloaded a wifi scanner and there are other WiFis nearby using the same WiFi channels. Since I have an XB8. I can’t manually update the WiFi channels to fix it. I’ve restarted the gateway and it continues using the same WiFi Channel. I called support and they say they can’t change the WiFi Channel on their side either.
Those devices that are having issues connecting to my WiFi have no issues connecting with any other other WiFis. I even re-enabled my xfinitywifi hotspot for my gatweay and have those devices connect to it temporarily to connect to the internet. It is on a WiFi channel not in use by any other WiFis but on the same exact gateway.
How do I go about fixing this if the Xfinity Gateway isn't picking a new channel, it is disabled in the admin tool, and Xfinity support can't make that change? Why are only the newer gateways blocked from making these changes?