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kacnh
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Friday, August 16th, 2024 6:49 PM

Solved: Ping spiking every 11 minutes

Been troubleshooting some issues and found this board. I'm having similar issues as others with high spikes every 11 minutes or so. It's been occurring for the past two months and I just realized there's a pattern to it.

Definitely an ISP or modem issue, not internal. 

I have a tech coming out to replace my modem next week, but curious if they will even be able to troubleshoot this type of issue?

Following this thread for guidance but also looking for any other information on successful remedies.

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4 months ago

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kacnh

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4 months ago

Problem solved. Although I did replace the modem I believe the issue was the old amplifier that was originally installed. Sounds like that's no longer necessary and was causing the issue.

(edited)

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XfinityAirelle

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2.2K Messages

 

kacnh Thanks so much for the update! We are happy tohear everything is back to normal. Are we safe to get this closed as resolved? 

 

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4 months ago

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EG

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107.5K Messages

@kacnh​ 

Thanks for the update !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 months ago

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user_djg5fy

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4 months ago

Having exact same issue for the last 3-4 months.

The download speed has never been what I'm paying for [Edited: Language], I can't play a single game for more than 3-4 minutes without getting fully disconnected from shooting up to 5-6k ping.

(edited)

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XfinityJamesC

Official Employee

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1.8K Messages

Greetings, @user_djg5fy! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having similar issues with your connection, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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XfinityJosephA

Official Employee

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1.5K Messages

4 months ago

Hello, @kacnh it's possible that a tech can fix the issue, it just depends on what's causing the ping spikes. This could be a bad signal or noise on the line to name a few commons occurrences. What day is your appointment? 

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EG

Expert

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107.5K Messages

4 months ago

@kacnh  @XfinityJosephA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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EG

Expert

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107.5K Messages

4 months ago

@user_djg5fy @XfinityJamesC 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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kacnh

Visitor

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3 Messages

4 months ago

Tech is coming tomorrow, will update on the potential solution🤞

2

XfinityAngie

Official Employee

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1.5K Messages

 

kacnh, sounds like a great plan. We look forward to hearing from you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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EG

Expert

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@kacnh​ 

TY !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

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4 months ago

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