Visitor
•
3 Messages
Solved: Ping spiking every 11 minutes
Been troubleshooting some issues and found this board. I'm having similar issues as others with high spikes every 11 minutes or so. It's been occurring for the past two months and I just realized there's a pattern to it.
Definitely an ISP or modem issue, not internal.
I have a tech coming out to replace my modem next week, but curious if they will even be able to troubleshoot this type of issue?
Following this thread for guidance but also looking for any other information on successful remedies.
Accepted Solution
kacnh
Visitor
•
3 Messages
2 months ago
Problem solved. Although I did replace the modem I believe the issue was the old amplifier that was originally installed. Sounds like that's no longer necessary and was causing the issue.
(edited)
2
user_djg5fy
1 Message
3 months ago
Having exact same issue for the last 3-4 months.
The download speed has never been what I'm paying for [Edited: Language], I can't play a single game for more than 3-4 minutes without getting fully disconnected from shooting up to 5-6k ping.
(edited)
1
0
XfinityJosephA
Official Employee
•
1.4K Messages
2 months ago
Hello, @kacnh it's possible that a tech can fix the issue, it just depends on what's causing the ping spikes. This could be a bad signal or noise on the line to name a few commons occurrences. What day is your appointment?
0
0
EG
Expert
•
106.9K Messages
2 months ago
@kacnh @XfinityJosephA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
0
0
EG
Expert
•
106.9K Messages
2 months ago
@user_djg5fy @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0
kacnh
Visitor
•
3 Messages
2 months ago
Tech is coming tomorrow, will update on the potential solution🤞
2