What gateway do you have? How old is your Samsung TV? Have you checked to see if the TV is running the latest firmware (you may have to connect to the gateway with an ethernet cable to enable a connect to check this). You can also download the setup guide for the make and model of your TV from the Samsung website. It will have steps to connect it, and troubleshooting tips as well.
XfinityPeterH
Official Employee
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21 days ago
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NoNoBadPuppy
Problem Solver
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655 Messages
21 days ago
What gateway do you have? How old is your Samsung TV? Have you checked to see if the TV is running the latest firmware (you may have to connect to the gateway with an ethernet cable to enable a connect to check this). You can also download the setup guide for the make and model of your TV from the Samsung website. It will have steps to connect it, and troubleshooting tips as well.
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