Visitor

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2 Messages

Monday, April 13th, 2026 6:57 PM

Slow wireless download less than 50

Apple tablets(2)and apple phone get good wireless.  Android tablets(2), android phone firesticks(2) get download speeds of less than 50.  Xbox wired is good.  All speed tests done within 2 feet of xfinity router.  Even your Xbox TV box is slow like the firesticks. 

Tried reset of router.many times.have 1.2 gig plan. 

Have discussed with assistance but no solution.  That was over a week ago.

 

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Contributor

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497 Messages

2 days ago

I think you're saying that your Wi-Fi is good but some of your devices are slower than others.  That's not uncommon.  It takes about 5Mbps to stream HD video, so many streaming appliances aren't made to deliver much more than that. I can get around 570Mbps on my laptop when it sits next to a Roku that is getting around 50Mbps.  I also experience that my Apple Tablets are much faster than my Android Tablets.  (Though to be fair, the Android tablets are at the cheaper end of the tablet spectrum.) You may also see that tablet performance can vary quite a lot based on how you hold it and what direction you are facing.  By the way, my Router is not from Xfinity.

Visitor

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2 Messages

1 day ago

Thank You for your input.  The speed test on each device show 300+ for apple and less than 50 for the others. 

Each device speed test(Ookla app)  within 2 feet line of  sight to xfinity modem.  Tested each android device with wired ethernet and all were above 300 download, so those devices can accept higher speeds.  Both android tablets  are less than 6 months old.  Phone is a samsung but 3 years old.

Really strange...  

Official Employee

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2.2K Messages

Hi there, @user_vz2rbi. Thanks for reaching out to us here on the Community Forum. It does sound like the problem is the devices in this scenario, not necessarily the connection. I am curious if you've updated those devices recently. Perhaps there is a software update for them that may help. 

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