Slow Speeds

I am paying for a 1200 download service, the most I see is about 550 mb via ethernet connection. Rebooted modem many times. I am using Cat 8 ethernet cable. I would cancel Xfinity, except no other real options where I live. Was hoping somebody could help me out. Thanks

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XfinityRay

Official Employee

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3.1K Messages

1 month ago

Hello, user_7zfq2x! We are glad to be your service provider and want your service to work flawlessly! We are glad that you reached out so we can further help and will get this figured out.

I am glad you tried to reset the modem. Did you go through the troubleshooting steps in the Xfinity app where you check the wires to the modem and have a signal sent? It also runs checks of the area for problems.

How long ago did this issue begin?

Are you using an owned modem or Xfinity modem?

Are you plugged into the modem or a router?

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user_7zfq2x

Visitor

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2 Messages

Did the troubleshooting tips, xfinity assistant said it was unable to get signal from modem. Everything is working but internet speed is still around 550 mbs download. I am using my own modem a Netgear Nighthawk CAX80. I am plugged into the modem with an ethernet cable,

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1 month ago

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XfinityJeniece

Official Employee

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3.4K Messages

user_7zfq2x

Thanks for those details as that is helpful for troubleshooting! I would like to take a look at your signals on our end for more details and help get to the bottom of this issue. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 month ago

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EG

Expert

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112.8K Messages

1 month ago

@user_7zfq2x @XfinityJeniece

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

user_7zfq2x

Slow Speeds

XfinityRay

user_7zfq2x

XfinityJeniece

EG

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