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Wednesday, January 8th, 2025 10:21 PM

Slow speeds being measured from new XB8 Gateway on new Gigabit x2 Plan

Hello - I started seeing slow speeds (~800M  b/s) as measured on the Xfi app  I called tech support and they tried resetting the gateway as well as other troubleshooting from their end, but no success. They do say I was getting the correct speeds to my home. A technician was dispatched to my home and the correct speeds were measured at the pole, through my line and all the way to my XB8. When the Technician connected my Cat6a cable from the orange 2.5g LAN port, he was only getting 1,100 tops to his measuring device. We also tried a Cat 8 and a regular Cat 6 cable, same results, no where near the 2,000 I am supposed to be getting. The technician was dumbfounded and he also double check with the office to make sure I was on the Gigabit X2 plan which I was. He then explained he could do nothing further and he placed me on the phone with his supervisor who explained my situation was going to be escalated and I would most likely be receiving a new XB8. I cannot believe I'm having all this difficulty and its only been 1 week since I have received this XB8 and upgraded plan I am trying to find out if they actually escalated my problem.

Official Employee

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2K Messages

26 days ago

 

Thank you for your feedback and for joining the Xfinity Forums community, user_nb5nod. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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1 Message

7 days ago

What was the final results? Did you get this fixed? I am having the same issue, New XB8 and way slower speeds than previous generation gateway.

Official Employee

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1.9K Messages

Thank you for reaching out to us @user_vth225! Slow speeds can be very frustrating.  Are you experiencing slow speeds on both wireless and hardwired connections? You mentioned receiving slower speeds than previous gateway. Was the XB8 recently installed in your home? Do you remember what the speeds were before compared to what they are now with the XB8?

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