Visitor

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7 Messages

Saturday, May 9th, 2026 3:30 AM

Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up until very recently.

https://forums.xfinity.com/conversations/your-home-network/extremely-slow-link-speed-54mbitss-on-linux-laptop-with-2gig-plan/69e9bef8a857df5bf3fc95fb

https://forums.xfinity.com/conversations/your-home-network/slow-download-speed/69dc707221e4e9620a17eb89

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Official Employee

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2.5K Messages

5 days ago

Thanks for reaching out @phiboy! I completely understand wanting to see speeds above 12 Mbps. A step you can try now if you haven’t already is connecting your laptop directly via an Ethernet cable (CAT6 or higher) to the modem or gateway and run a speed test. This helps confirm whether the issue is strictly WiFi related or affecting the connection overall. 

 

Was the WiFi chip replaced before or after your started to experience slow speeds?

Visitor

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7 Messages

My laptop unfortunately doesn't have an ethernet port, or I'd plug in right away. I replaced the wifi chip after problems began and I couldn't find a software or configuration issue.

Official Employee

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2.5K Messages

I appreciate those details @phiboy! It also really helps to know this only happens when connected to the home network. Is this the only device having issues?

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Visitor

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7 Messages

Yes, my other devices are fine on my home network.

Official Employee

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2.5K Messages

Do you know if Linux had an update around the time this issue started @phiboy?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

I didn't have a major update. I did have the same issue across multiple distros, though, so this doesn't seem to be limited to a particular distro or kernel. It looks like the other users in this topic are doing similar troubleshooting steps, maybe we can find something causing an issue that's across all of us.

  • My gateway is model CGM4331COM, have there been any updates or changes to its firmware recently?
  • Has Xfinity done any upgrades to its infrastructure that could impact some users?
  • I've had this issue in Fedora and Mint, both only on my home network (as reported by the other users, other networks are fine). Is there some kind of trigger in my gateway or network that could have issues with a particular OS?
  • Another user believes that the router sets the width to 20. Is that something that can be adjusted to test?

Visitor

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1 Message

3 days ago

I am actually experiencing the same thing. I connected my linux laptop to another ISP at my grandparents house and it worked flawlessly. I have troubleshot my issue and determined that it is due to the automatic wifi settings on the xfinity router setting the width to 20. Plugging into ethernet works but is not ideal for the laptop. I could easily change the settings in the admin portal were they not locked due to "automatically" being managed. Is there anything else that I can do?

Visitor

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7 Messages

Where can you see the width?

Visitor

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7 Messages

And which distro are you on? Just trying to find if there's some commonality between those of us having this issue.

Official Employee

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206 Messages

@Parad0x763 Thanks for reaching out to us regarding your internet speed. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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117.9K Messages

@XfinityCarolyn​ 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Visitor

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1 Message

2 days ago

I have the exact same issue. 12-20 mbps on wifi, ethernet works fine. I get the kernel message "required MCSes not supported, disabling HT".  My iw dump shows tx and rx bitrate of 54 MBit/s no matter what I have tried, and i tried a lot of things!

* Fresh Linux install.
* Different desktop environments.
* Reconnecting repeatedly.
* Full NetworkManager + wpa_supplicant state reset.
* Recreating Wi‑Fi profiles.
* Power-save checks.
* USB adapter
and more

Nothing works. Please fix!

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