Visitor
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1 Message
Extremely slow link speed (54Mbits/s) on Linux laptop with 2Gig plan
Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload speed greater than 20Mbps. This is unacceptable. There are a couple of threads on reddit describing the same issue, so this is not an equipment issue on my side, it is in the gateway. I had not checked the speeds while on the old XB8 recently, but it was consistently getting >700Mbps on the Linux laptop when I first upgraded to the 2gig plan a few months ago.
XfinityEricB
Official Employee
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3.3K Messages
20 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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