Visitor
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1 Message
slow service -
Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number].
I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds.
Current measured speeds (speed.cloudflare.com, tested April 2, 2026):
- Download: ~418–450 Mbps (expected: 1200 Mbps)
- Upload: ~14.7 Mbps (expected: 30 Mbps)
- Packet Loss: 0%
I have already completed the following troubleshooting:
- Eliminated double-NAT: enabled bridge mode on the Xfinity gateway today; my UniFi Dream Machine router is now holding a public IP ([Edited: "Personal Information"]) directly
- Confirmed no internal network throttling (Intrusion Prevention disabled, no Smart Queues active)
- Issue is consistent and reproducible across multiple speed test services
- No packet loss detected — this appears to be a line throughput or provisioning issue, not an in-home network problem
I am aware of reports of ongoing issues affecting multiple homes in this region since approximately March 19, 2026, possibly related to upstream line noise or XB10 gateway issues. The North Shore / Beverly-Gloucester area routes through Boston infrastructure and I believe this may be related to that known regional problem.
I am requesting:
1. A remote diagnostic and signal level check on my line
2. Confirmation of whether there is a known regional issue affecting the North Shore / Beverly-Gloucester MA area
3. A technician visit if the line check identifies any problems
I have speed test screenshots available to support this request. Please advise on next steps.
Amyga
Contributor
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18 Messages
2 days ago
I have been hearing this a lot in MetroWest area. I often do speed test on the Xfinity app and the router get 60 Mbps, then go on Ookla and get 400 Mpbs. Some days I get the 1000 I am paying for. Every time I see a Verizon rep trying to sell their services (home call and big store) they have a smug face, they know Xfinity users are having issues all over Boston Metro. I schedule a tech but from other posts they will charge us a $100. Xfinity needs money and they're scamming us right now.
(edited)
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XfinityMarshante
Official Employee
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1K Messages
11 hours ago
Hello @user_f0enri, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing slow internet speeds. I completely understand how frustrating that can be, especially when you expect your service to work as it should. Thank you for providing the troubleshooting steps that you have taken. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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117.2K Messages
11 hours ago
@user_f0enri @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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