slow service -

Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number].

I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds.

Current measured speeds (speed.cloudflare.com, tested April 2, 2026):
- Download: ~418–450 Mbps (expected: 1200 Mbps)
- Upload: ~14.7 Mbps (expected: 30 Mbps)
- Packet Loss: 0%

I have already completed the following troubleshooting:
- Eliminated double-NAT: enabled bridge mode on the Xfinity gateway today; my UniFi Dream Machine router is now holding a public IP ([Edited: "Personal Information"]) directly
- Confirmed no internal network throttling (Intrusion Prevention disabled, no Smart Queues active)
- Issue is consistent and reproducible across multiple speed test services
- No packet loss detected — this appears to be a line throughput or provisioning issue, not an in-home network problem

I am aware of reports of ongoing issues affecting multiple homes in this region since approximately March 19, 2026, possibly related to upstream line noise or XB10 gateway issues. The North Shore / Beverly-Gloucester area routes through Boston infrastructure and I believe this may be related to that known regional problem.

I am requesting:
1. A remote diagnostic and signal level check on my line
2. Confirmation of whether there is a known regional issue affecting the North Shore / Beverly-Gloucester MA area
3. A technician visit if the line check identifies any problems

I have speed test screenshots available to support this request. Please advise on next steps.