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user_eezh6j
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1 Message

Friday, February 6th, 2026 4:25 AM

Slow internet

We’re experiencing really slow internet connectivity. Something is wrong with the internet connection 

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Updated 

8 hours ago

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XfinityRay

Official Employee

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3.8K Messages

2 months ago

Good evening, @user_eezh6j! Thanks for reaching out about your service. We are glad to get to the bottom of this! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. What troubleshooting steps have you tried so far? Are you noticing the slow speed on WiFi, with a wired connection, or both? 

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EG

Expert

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117.3K Messages

2 months ago

Concern moved here to the Home Networking help section.

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EG

Expert

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117.3K Messages

2 months ago

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user_ox86mk

Visitor

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1 Message

2 days ago

Our connection is poor to terrible. Please check. It has been bad for 3 days

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XfinityBenjaminM

Official Employee

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2.9K Messages

 

user_ox86mk Hi there! Thank you for reaching out. We are sorry to hear that you're having issues with your services. We would first ask that you go to our Xfinity Status Center to see if there is anything going on in the area. If you don't see anything there, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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10 hours ago

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EG

Expert

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117.3K Messages

8 hours ago

@user_eezh6j 

Have you had a chance to see if any of those troubleshooting tips apply ?

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