Skip to main content
user_coalzy
1st Topic

Visitor

 • 

1 Message

Wednesday, July 23rd, 2025

Slow internet

My whole neighborhood ( Ruby Lane, Vallejo Ca. )has slow internet even if we subscribe to faster speeds. I for one am paying for a 300Mbps speed but the best I can get is less than 100Mbps. Please upgrade our area to fiber or anything to speed things up. The shows I watch buffers and freezes up a lot and is very frustrating to watch anything at all. 

Question

 • 

Updated 

1 month ago

24

1

0

Oldest First
Selected Oldest First
XfinityAirelle

Official Employee

 • 

2.8K Messages

1 month ago

 

Thanks for reaching out — we know how frustrating it is when your speeds don’t match what you’re paying for, especially when it affects your streaming and day-to-day use.
 
We would like to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

0

0

forum icon

New to the Community?

Start Here