1 Message
Slow Internet
Paying for 800mbps. Currently getting 4mbps. First time in 7 years of being in this house and 15 years being a customer I've ever had speeds this slow.
1 Message
Paying for 800mbps. Currently getting 4mbps. First time in 7 years of being in this house and 15 years being a customer I've ever had speeds this slow.
XfinitySara
Official Employee
•
1.6K Messages
4 months ago
Hey there, @user_sl4bta! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your speed concerns. That definitely seems like an issue we'd love to help resolve as quickly as we can! Our team is great to work with because we'll always do anything within our power to help, and it would be my pleasure to assist you :) First, have you recently reviewed these Connection Troubleshooting Tips by chance? I find that to be a great place to start. Please let us know if you notice anything on your end that can be adjusted. Otherwise, we're happy to initiate a direct message thread with you in order to take a closer look. Thanks again!
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