Visitor
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1 Message
Slow Internet Speeds
I have a 1200mbps plan and have routinely slowed down to 100-200mbps in the evenings with uploads as low as .22mbps. I work from home and this is interferring with my ability to use my work phone. I have repeatedly called and am constantly told that I can purchase a high speed plan or an extender (my computer is wired to the modem). ALL of the routine checks have been completed. It's not the ethernet cord, modem reset/reboot/replaced. Speeds exceed 1200mbps in the morning hours and slow way down by the afternoon/evening. There has to be a way to have more reliable service!
XfinityAirelle
Official Employee
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3.1K Messages
7 hours ago
We definitely hear the frustration in this, especially since you work from home and rely on that connection for your phone. When speeds are solid in the morning and then consistently drop in the afternoon and evening, that tells us something important. It usually points to either signal levels fluctuating on the line or network congestion in the area during peak usage times. Since you’re hardwired directly to the modem and have already replaced equipment and cables, we can rule out WiFi and basic home setup issues.
A 1200 Mbps plan slowing to 100 to 200 Mbps with uploads dropping that low is not what we want to see. And recommending a higher speed plan would not fix a performance dip like that, especially if you’re already provisioned correctly and seeing full speeds earlier in the day. The fact that you can hit 1200 Mbps in the morning shows the equipment and plan are capable. The inconsistency is the real issue.
What we need to do next is take a deeper look at the signal levels. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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116.3K Messages
4 hours ago
@user_mogb9w @XfinityAirelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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