Visitor
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4 Messages
slow internet speeds but speed test shows something completely different
I have the 400mbs and did a speed test and get around 200 but whenever I go and download something I always get 20 mbs, and have no idea why
Visitor
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4 Messages
I have the 400mbs and did a speed test and get around 200 but whenever I go and download something I always get 20 mbs, and have no idea why
XfinityThomasC
Official Employee
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429 Messages
1 m ago
Hello santi_365 and thank you! I really appreciate you being a member of the Comcast Family! When you performed the speed test was this a hardwired connection or through WiFi? May I ask what device you used and its max download capability?
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EG
Expert
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90.6K Messages
1 m ago
For a test, what do you get with that computer being hardwired directly to the router / gateway device with an ethernet cable ?
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EG
Expert
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90.6K Messages
1 m ago
That's too bad because it's a valuable test...... See if anything here applies;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Good luck !
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