S

Visitor

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4 Messages

Sat, Oct 23, 2021 5:08 PM

slow internet speeds but speed test shows something completely different

I have the 400mbs and did a speed test and get around 200 but whenever I go and download something I always get 20 mbs, and have no idea why

Official Employee

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429 Messages

1 m ago

Hello santi_365 and thank you! I really appreciate you being a member of the Comcast Family! When you performed the speed test was this a hardwired connection or through WiFi? May I ask what device you used and its max download capability? 

Visitor

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4 Messages

@XfinityThomasC It was through wifi, I used it on my computer and my most recent speed test was 160 mbs

(edited)

EG

Expert

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90.6K Messages

1 m ago

For a test, what do you get with that computer being hardwired directly to the router / gateway device with an ethernet cable ?

Visitor

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4 Messages

@EG I don't use it because my router is in the other room and I don't think I have one 

EG

Expert

 • 

90.6K Messages

1 m ago

That's too bad because it's a valuable test...... See if anything here applies;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

Good luck !

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