Visitor
•
1 Message
Slow internet speed
Only getting 2 percent of my planned speed. 3 techs have been here and they tell me the wire from the pole to my house needs to be looked at. They say tickets have been opened but no one shows up
Visitor
•
1 Message
Only getting 2 percent of my planned speed. 3 techs have been here and they tell me the wire from the pole to my house needs to be looked at. They say tickets have been opened but no one shows up
XfinityJeff
Official Employee
•
549 Messages
7 hours ago
Good morning @user_xnyiag, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the need for a stable internet connection, and you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0