B

Visitor

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2 Messages

Fri, Oct 1, 2021 10:22 PM

Slow internet speed on 1200gbps plan

I have always had speed issues and have repeatedly replaced modems and routers but can never get anywhere close to the speed I pay for.  Im on the 1200gbps plan and usually only see 200-400mbps.  I have even connected my laptop via ethernet cable directly to the modem and still get the same speed.   I have had technicians out and they use their handheld and say its fine but I show them on multiple devices that I get slow speeds and they don't know why.  One of my neighbors has the exact same plan as me and we have the same modem and router and he can get 950mbps or more to his cell phone from "my driveway" over wifi!!!!!   I can't even get that over ethernet straight from the modem.   I have a Netgear CM1000 modem.

XfinityEthan

Official Employee

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523 Messages

2 m ago

Hi, @Borchaw. I appreciate you letting us know about your speed issue. 200 - 400 Mbps is on the slow side and we want to look everything over and see what we can do. I see currently there is an interruption in your area and we will check back after it is over to troubleshoot. Your neighbor most likely has a Wifi 6 device connected to the 5 GHz band to get that speed. The CM1000 can do up to 940 Mbps from ethernet and you should be getting close to that as long as your computer meets the specifications found here.  https://comca.st/3B9khJN

Visitor

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2 Messages

@XfinityEthan we both have the same router which is a tp-link archer c4000 that doesn’t support Wi-Fi 6.  His phone is a Samsung s8 that doesn’t have WiFi 6 either.  

XfinityEthan

Official Employee

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523 Messages

@Borchaw 950 is impressive for an s8! Has your neighbor connected to your Wifi and received 200 -400? Can you connect to your neighbor and get 900+? Can you tell me what are your laptop specs compared to the page requirments? There are many factors in speed and I just want to make sure we look in the right area. I see small signal issues in the downstream receiver power, but it should not cause an ethernet speed issue. It has been a long time since a technician was out and that might be the best option. Even 400 is slow for ethernet if the device is up to spec.

(edited)

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