Slow internet in evenings I lose half of my speeds.

Hello @user_a9lq8, and thank you so much for taking the time to share your experience on our Xfinity Community Forums.

I can understand the frustration of dealing with ongoing speed issues you’ve been dealing with, especially after having multiple technician visits without a clear resolution, particularly when it’s been impacting your service for such a long time.

We definitely want to help get this looked at more closely, especially since you’re noticing this across the neighborhood. There may be additional factors on the network side that need a deeper review.

When you have a moment, please send us a direct message* with your full name and service address. From there, we can take a closer look at your account, review the history of visits, and see what further steps can be taken to address the issue and work toward a resolution.

We truly appreciate your patience, and we want to do everything we can to help improve your experience.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.