user_ofi8bc Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?
EG
Expert
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109.5K Messages
16 days ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityVictor
Official Employee
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1.2K Messages
14 days ago
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EG
Expert
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109.5K Messages
14 days ago
@user_ofi8bc
Did you have a chance to see if any of those tips at the link I posted apply ?
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