1 Message
Slow Download Times - Upload is fine
Hello,
Over the past couple days, my download times have been extremely slow ~4-5 mbps while my Upload times seem to be operating as normal ~40 mbps. I have attempted to troubleshoot with Xfinity assist and restarted my modem multiple times. Every time I get valid signal and do not believe this is an issue with my hardware since the Upload is working as expected. Please advise.
XfinitySara
Official Employee
•
1.6K Messages
10 days ago
Hello there, @user_90ua6r! Thanks for taking the time to visit our Xfinity Community Forum with your speed concerns. You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll do everything we can to review and resolve issues quickly. I appreciate the troubleshooting you've tried so far, and I'm sorry to hear the problem persists. By chance, have you recently reviewed these Connection Troubleshooting Tips? That is a great place to start if you haven't. Please let me know if you notice anything that can be adjusted on your end, or if you see any improvement after trying other steps (if applicable). Otherwise, we'll likely have you send us a direct message so that we can take a closer look. Thanks!
0
0