RedEd23's profile

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2 Messages

08/07/2026 8:27 PM

Slow down every 3-4 months - call Xfinity and they tweak some settings and its back(after trying to sell me rubbish)

This is getting ridiculous.....every 3 or so months my internet drops from 900 to 300. A reboot/power cycle never fixes. I call and first of the bat they try to sell me their modem. When I refuse, they say they tweaked some settings and it goes back to normal. This has happend 10 times now. This is criminal behavior. 

[Title Edited: "Profanity"]

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Official Employee

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3.7K Messages

1 month ago

 

Thank you for posting on our community forums, RedEd23. I can definitely understand why you'd be frustrated, especially if you've experienced the same issue multiple times and have had to contact support repeatedly to get it resolved. While I can't speak to what may have caused the previous interactions, a recurring drop from around 900 Mbps to 300 Mbps could be related to several factors, including signal levels, provisioning, equipment compatibility, network conditions, or account configuration. Just to make sure we're on the same page. I'd like to ask some additional questions about the troubleshooting steps you've taken so far. Have you checked the coaxial connection on both ends (wall plate and modem) to make sure it's tight? Have you tried rebooting the modem manually or through the Xfinity App? 

 

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