1 Message
Significantly slow speeds ~35 mbps.
We pay for 800 and get between 15-50 mbps and it has been causing issues lately. We've tried all the trouble shooting tips, and called 1800-comcast. How can I talk to an actual person, and let them know it IS NOT working. I cannot even find out how to schedule a tach to come out. Please help
XfinityDemitrius
Official Employee
•
1.7K Messages
11 days ago
Hey @user_0xcp83, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and connectivity issues. I would be more than happy to offer my assistance looking into this further for you.
Are you currently using an Xfinity xFi Gateway rental or using your own personal equipment? There are a few steps we can provide to help troubleshoot the connectivity issues as well as see what speeds the home may be getting to help determine is the issue may be within the home or elsewhere. We hope to hear from you soon.
0
0