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user_0xcp83
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Friday, March 21st, 2025 8:50 PM

Significantly slow speeds ~35 mbps.

We pay for 800 and get between 15-50 mbps and it has been causing issues lately.  We've tried all the trouble shooting tips, and called 1800-comcast.  How can I talk to an actual person, and let them know it IS NOT working.  I cannot even find out how to schedule a tach to come out.  Please help

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Updated 

2 days ago

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XfinityDemitrius

Official Employee

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1.8K Messages

1 month ago

Hey @user_0xcp83, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and connectivity issues. I would be more than happy to offer my assistance looking into this further for you.


Are you currently using an Xfinity xFi Gateway rental or using your own personal equipment? There are a few steps we can provide to help troubleshoot the connectivity issues as well as see what speeds the home may be getting to help determine is the issue may be within the home or elsewhere. We hope to hear from you soon.

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cpcpa

Visitor

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2 Messages

I have the same problem, except consistently.  I have the 800 MBPS plan and consistently run around 400 on Ookla and 250 on Xfinity's test.  The only time I got near 800 was when I complained about a year ago and, during the conversation, they made an adjustment to the throttling of the connection and I got about 750 mbps.  I've run all the Xfinity AI tests, etc. The problem is not here. Thanks.

Jim

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10 days ago

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XfinityJosephA

Official Employee

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1.7K Messages

cpcpa are you able to confirm if you get slower speeds using an Ethernet cable connected directly to your modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 days ago

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cpcpa

Visitor

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2 Messages

Hi:

Yes, I have all recently installed (1-2 years ago) infinity equipment and the modem/router is directly cabled, and close to, the machine taking the measurements.  All anti-virus, vpn, etc., type apps are turned off during the testing. Thanks for responding.

Jim

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2 days ago

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