Signed up for 2gb speed but capped at 1.4gb speed

Hello, I am a former employee who has signed up for 2gb speed.  I updated my modem router combo to a Netgear that can handle Xfinity's 2gb speed.  I also purchased a Cat6a cable and made sure my motherboard has an ethernet port that can handle 2gb speed (realtek 2.5gb).  My account in CSG may show that I am getting courtesy services.  I was told that this would end on July 21st.  When I look at my account, it shows that I have internet 100mbs as the title but it shows 2gb download speeds and 450mbs upload speeds.  I have tried powercycling the modem router combo and I have tried different speed tests.  I am stuck at 1400 mbps down and 40 mbps up.  I called on a separate matter and the phone agent confirmed what my account shows.  He also sees different coding in CSG.  Please advise.  Thank you.