user_kpw's profile

Frequent Visitor

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14 Messages

Sun, Sep 18, 2022 5:40 PM

Signal levels

Do these levels look ok? I’m only getting about half my 1.2Gig speed

user_kpw

Frequent Visitor

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14 Messages

3 months ago

I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem. 

Note: This comment was created from a merged conversation originally titled Half my purchased speed

Visitor

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3 Messages

Same here...and soon you'll get the added bonus of slow/no connections.  At least that's when I got with my upgrade.  :-/

XfinityAmir

Official Employee

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7.1K Messages

Hi user_0f467b, thanks for expressing this concern with us here. We can certainly provide a credit to your account for your time spent without service. To better assist you can you please send us a private message with your full name and street address? 

 

To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
user_kpw

Frequent Visitor

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14 Messages

You reply to him but not me? I made the post

XfinityJay

Official Employee

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525 Messages

Hi, @user_kpw. That's for reaching out. Your signal levels in this post are within specs. But we'd love to work together to resolve your speed issues. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/3LvG58z
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
user_kpw

Frequent Visitor

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14 Messages

I did but no one ever responds.

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