I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem.
Note: This comment was created from a merged conversation
originally titled Half my purchased speed
Hi user_0f467b, thanks for expressing this concern with us here. We can certainly provide a credit to your account for your time spent without service. To better assist you can you please send us a private message with your full name and street address?
To send a "Direct Messaging" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Messaging" icon or https://comca.st/3kajO4e • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it See https://comca.st/2XfS9FQ for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_kpw
Frequent Visitor
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14 Messages
3 months ago
I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem.
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