user_kpw's profile

Frequent Visitor

 • 

17 Messages

Sunday, September 18th, 2022 5:40 PM

Closed

Signal levels

Do these levels look ok? I’m only getting about half my 1.2Gig speed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Frequent Visitor

 • 

17 Messages

3 years ago

I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem. 

Note: This comment was created from a merged conversation originally titled Half my purchased speed

Visitor

 • 

3 Messages

Same here...and soon you'll get the added bonus of slow/no connections.  At least that's when I got with my upgrade.  :-/

Gold Problem Solver

 • 

7.2K Messages

Hi user_0f467b, thanks for expressing this concern with us here. We can certainly provide a credit to your account for your time spent without service. To better assist you can you please send us a private message with your full name and street address? 

 

To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I no longer work for Comcast.

Frequent Visitor

 • 

17 Messages

You reply to him but not me? I made the post

Official Employee

 • 

618 Messages

Hi, @user_kpw. That's for reaching out. Your signal levels in this post are within specs. But we'd love to work together to resolve your speed issues. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/3LvG58z
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

 • 

17 Messages

I did but no one ever responds.

forum icon

New to the Community?

Start Here