Sun, Sep 18, 2022 5:40 PM
Do these levels look ok? I’m only getting about half my 1.2Gig speed
2 months ago
3 months ago
I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem.
Same here...and soon you'll get the added bonus of slow/no connections. At least that's when I got with my upgrade. :-/
Hi user_0f467b, thanks for expressing this concern with us here. We can certainly provide a credit to your account for your time spent without service. To better assist you can you please send us a private message with your full name and street address?
To send a "Direct Messaging" message to Xfinity Support:• Click "Sign In" if necessary• Click the "Direct Messaging" icon or https://comca.st/3kajO4e• Click the "New message" (pencil and paper) icon• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list• - An "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send itSee https://comca.st/2XfS9FQ for an example.
You reply to him but not me? I made the post
Hi, @user_kpw. That's for reaching out. Your signal levels in this post are within specs. But we'd love to work together to resolve your speed issues.
To send a direct message [private message]:
I did but no one ever responds.