Half my purchased speed

I'm only getting about half of my 1.2 plan while connecting straight from the modem to my laptop with ethernet cable, this has been an issue ever since I upgraded to the new xb8 modem.

This conversation has been merged. Please refer the main conversation:

Signal levels

Responses

U

user_0f467b

Visitor

•

3 Messages

3 years ago

Same here...and soon you'll get the added bonus of slow/no connections. At least that's when I got with my upgrade. :-/

1

0

Hi user_0f467b, thanks for expressing this concern with us here. We can certainly provide a credit to your account for your time spent without service. To better assist you can you please send us a private message with your full name and street address?

To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I no longer work for Comcast.

3 years ago

0

Your Home Network

user_kpw

Half my purchased speed

user_0f467b

CCAmir

New to the Community?