2 Messages
Signal but no internet
My NetGear Nighthawk AC1900 wifi cable modem router has a signal but will not connect to the internet. I’ve reset it several times by unplugging it, using the rest button and holding the wifi button. Any idea how to get it back online? I can’t restart it manually in my account.
EG
Expert
•
103.6K Messages
12 days ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
0
0
XfinityRay
Official Employee
•
1.8K Messages
11 days ago
HI there, user_48u99x! Thanks for reaching out about your modem not getting a signal though showing a signal. @EG provided some great tips to check for any area issues as well as going through troubleshooting steps in the Xfinity app. Has your service started working now or is it still offline?
2