Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
Greetings @TravTD, sounds like we ran into a small obstacle whilst trying to get up and running. @EG listed out the next best course of actions perfectly, were you able to get the new modem activated?
EG
Expert
•
112.4K Messages
22 days ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityJustinM
Official Employee
•
206 Messages
20 days ago
Greetings @TravTD, sounds like we ran into a small obstacle whilst trying to get up and running. @EG listed out the next best course of actions perfectly, were you able to get the new modem activated?
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