Visitor
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4 Messages
Setting up Unifi Access Points
I have an Xfi Gateway and am trying to connect 3 Unifi 6Pro Access points with a cloud key. I was able to set up the access points and everything was working fine. After this initial set up the access points do not work for more than maybe 30 minutes a day. I have gone through this process many times and always the same result.
When I initially set up the Xifinity Gateway, the access points worked for like 2 months than started to constantly lose connection like stated above.
Any ideas would be greatly appreciated.
Thank you.
XfinityThomasC
Official Employee
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2.8K Messages
4 months ago
Hello, @user_g36d2a
Are you seeing any issues with your internet connection to your modem alone and is your modem a Xfinity gateway or third party? Have you contacted UniFi to get additional assistance in connecting their equipment? Our support for third party equipment is limited. If using Xfinity gateway you may need to have it in Bridge mode to work with your access points.
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user_g36d2a
Visitor
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4 Messages
4 months ago
Bridge mode did not work. Could it be a faulty xfinity gateway?
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EG
Expert
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112.9K Messages
4 months ago
@XfinityJorge wrote;
Yes, they should still work with no issue.
That's incorrect. Only one Ethernet port is active when an Xfinity gateway is in bridge mode.
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