U

Friday, January 3rd, 2025 9:54 PM

Closed

Setting up internet service

I need assistance in activating my internet 

Official Employee

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3K Messages

4 months ago

Hey there, thanks for reaching out through Xfinity Forums regarding activating your new internet services! We are so excited to have you join the family and I know you are going to love your new internet services. Here is a link with the details to activate your modem, https://www.xfinity.com/support/articles/activate-xfi-gateway-app. Let us know if this helps or if you are still having issues with activation. 

1 Message

I need to set up my new modem

Expert

 • 

110K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 Message

2 months ago

What plugs go into back of modem

Expert

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110K Messages

2 months ago

@user_50xa5b 

The power cord. The coaxial cable to the wall outlet or the incoming coax line. The ethernet cable(s) to the router or device(s) depending on the type of modem or gateway device you have.

1 Message

17 days ago

I need some help to set up service for acct ending in 1615

Expert

 • 

110K Messages

17 days ago

@user_hov0o6 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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