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Friday, January 3rd, 2025 9:54 PM

Setting up internet service

I need assistance in activating my internet 

Official Employee

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3K Messages

3 months ago

Hey there, thanks for reaching out through Xfinity Forums regarding activating your new internet services! We are so excited to have you join the family and I know you are going to love your new internet services. Here is a link with the details to activate your modem, https://www.xfinity.com/support/articles/activate-xfi-gateway-app. Let us know if this helps or if you are still having issues with activation. 

1 Message

I need to set up my new modem

Expert

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109.5K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 Message

26 days ago

What plugs go into back of modem

Expert

 • 

109.5K Messages

26 days ago

@user_50xa5b 

The power cord. The coaxial cable to the wall outlet or the incoming coax line. The ethernet cable(s) to the router or device(s) depending on the type of modem or gateway device you have.

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