U

Visitor

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2 Messages

Saturday, February 15th, 2025 2:14 AM

Serviceability

Xfinity’s website won’t let me find the inbox option to submit a serviceability request. I know my neighbors have fiber and would love to figure out if they could extend it to my house. 

Expert

 • 

110.4K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.6K Messages

3 months ago

 

user_6c2bf4 Hi there! Im sorry to hear that you were having issues with opening a serviceability request from our website. Our team is here to help! 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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