Service

I can understand how disruptive it must be to lose your Internet connection several days each week, especially when the problem keeps returning. We’d be happy to take a closer look and help determine what’s causing these repeated interruptions.

When the service goes down, does the Xfinity app show an outage or service interruption? Have you received any outage notifications? Please also let us know what troubleshooting you’ve already tried, such as restarting the gateway, checking the connections, or running troubleshooting through the Xfinity app.

Please send us a direct message with your full name and complete service address, and we’ll be glad to investigate further. 😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.