2 Messages
Service keeps dropping
I've had no issues for years and for whatever reason this week I've needed to reset my router 11 times in the last 2 days. AND it's still not working. I cannot get a person on the phone or an email to contact and I'm incredibly upset and disappointed.
I have obviously tried manually reseting it, I've unplugged and replugged every connection, I've called 1800XFINITY, I've talked with their unhelpful chatbot, I've even tried using the XfinityHotspot in my area that has always been a suitable backup for SOME internet. But that doesnt even work. And yet, the app says there are no outages in my area.
If anyone on the forum can help me with this that would be great.
XfinityDemitrius
Official Employee
•
1.2K Messages
2 months ago
Hey @user_fqzbx2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet service. I would be more than happy to offer my assistance looking into this further for you.
With an intermittent connection, there are a few things that we would want to look at. Do you have additional services that are not experiencing issues and limited to the Xfinity Internet only?
Some great things to check would be the inside cable lines. Could you verify that all cables are connected properly and screwed tightly to the ports? We would also need to confirm that the coax cables are in good condition as well such as no hard bends, kinks, bite marks or cuts that could interfere with the signal reaching the modem.
We also recommend having a single cable line that leads to the cable modem. If you have a cable splitter that is not needed, bypassing will help the modem receive a better signal and perhaps perform better.
Please give these things a quick review and let us know if you made any adjustments. We will be standing by awaiting your reply.
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