Visitor
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1 Message
Service is horrible
My service is unreliable. When I am forced to call about outages the help comes 3 to 10 days later. I am handicapped and do not leave home unless to see doctor. The internet is essential to my well-being. The cost of my service is almost more than I can pay. This does not add up to good service to me. Can I get some relief somewhere. I do not want to switch to another provider but it is tempting. Thank you for your consideration.
XfinityFrank
Official Employee
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2.5K Messages
1 month ago
Hi there, @user_lqh3yf. Thanks for reaching out to us here on the Community Forum. We would love to help in any way we can. Regarding service issues and troubleshooting, calling is not the only option. You can also utilize the features on the XFINITY App to check on service issues and get guided through potential fixes. You can find out more here : https://www.xfinity.com/apps. Are you running into an issue right now that we can help with? We can also review your services and bill. Let me know!
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