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Visitor
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1 Message
09/04/2026 2:02 PM
My service is not working
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Expert
120.6K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
2.4K Messages
5 hours ago
Hi @user_z7v01o Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with your service?
@user_z7v01o
Were you able to find any outage info on that site or in the app ?
EG
Expert
•
120.6K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJanelle
Official Employee
•
2.4K Messages
5 hours ago
Hi @user_z7v01o Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with your service?
0
0
EG
Expert
•
120.6K Messages
5 hours ago
@user_z7v01o
Were you able to find any outage info on that site or in the app ?
0
0