user_5deqlr Hello there! Thank you so much for using our Forums and for reaching out to our team. I am happy to work with you to make sure your service is working properly and that you are connected. Is this still ongoing at this time? Always remember if you do not have our Xfinity App you can always follow any sudden network issues and easily manage your account. I use my app frequently and it is a useful tool.
EG
Expert
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119K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJorge
Official Employee
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3.1K Messages
1 hour ago
(edited)
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