Service cancelation

I've already returned my equipment and tried to speak with someone, but after asking numerous times to just cancel my service and to stop trying to sell me on service, where continued to ignore me so I hung up. I just want my service canceled, that's all!

Responses

Oldest First

Selected Oldest First

EG

Expert

•

120.2K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityPeterH

Official Employee

•

3K Messages

48 minutes ago

user_lpit4h You have come to the correct place for help with the process. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Customer Service

user_lpit4h

Service cancelation

EG

XfinityPeterH

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