U

Visitor

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1 Message

Fri, Jun 18, 2021 11:54 PM

“Server cannot be found” message

The above message shows on my phone when trying to use internet. TV says to restart TV box. I did that and checked and tightened all cables, also turned it on and off. Please assist. 

Responses

Official Employee

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57 Messages

1 m ago

Hello user_e1e958! Thank you so much for reaching out and being apart of he Comcast family. I'm so sorry you're having issues with your cable. I'd be more than happy to assist you in getting this resolved. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

EG

Expert

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88K Messages

1 m ago

@ComcastAntoine 

Why must this have to go private right away ? How about asking some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

(edited)

EG

Expert

 • 

88K Messages

1 m ago

@user_e1e958 

Please start here if you wish;


https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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