H
HJ_10
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1st Reply

Visitor

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3 Messages

Mon, Apr 19, 2021 12:07 AM

Second IP address for my SB8200 modem

Hello, I recently upgraded my modem and was having issues with connecting the second ethernet port. Upon further reading, looks like a second IP address is needed. Can I please get one? Ive been an xfinity customer for several years. thank you for any guidance! 

Question

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Updated 

21 d ago

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This post was escalated on April 19, 2021 by EG

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EG

Expert

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86.6K Messages

25 d ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

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ComcastMichael

Official Employee

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2.9K Messages

25 d ago

Greetings, @HJ_10! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We certainly understand wanting to take full advantage of your modem and can take a look into the account to see if we can offer that 2nd IP address. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

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HJ_10

Visitor

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3 Messages

hi and thank you @ComcastMichael ! I'm having trouble locating the Peer to peer chat icon, is there another way I can get this info over to you? 

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24 d ago

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ComcastSelena

Official Employee

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91 Messages

I am sorry you are having issues locating the icon. Are you signed into your account? 

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24 d ago

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BruceW

Gold Problem Solver

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22.3K Messages

24 d ago

To send a "Peer to peer" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Ignore that and type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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HJ_10

Visitor

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3 Messages

21 d ago

found it and submitted via peer to peer chat. Thank you all so much !

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ComcastAirelle

Official Employee

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124 Messages

Hi there, <edited for pii>! Thanks so much for taking the time to reach out via chat. As they stated in your original post, we are phasing out additional IP addresses, but will be happy to see if its available to you. We appreciate the opportunity to work on this with you. 

 

In order to continue, I must locate and verify the account. To start, can you provide your service address? 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 d ago

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EG

Expert

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86.6K Messages

O/k *you*..... Yep."They". Guilty.........

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Like

21 d ago

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