Visitor
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2 Messages
Second IP address for Arris S33 cable modem
I recently purchased a new cable modem (Arris S33) that has both a 2.5 GB ethernet and a 1 GB ethernet port. I'd like to use both ports, but it looks like I need a second IP address assigned to my account in order to take advantage of both ports.
Can I please get a second IP address assigned to my account? Thank you!
Responses
EG
Expert
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86.6K Messages
25 d ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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ComcastThomasF
Official Employee
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165 Messages
25 d ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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jav6joev
Bronze Problem Solver
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2.1K Messages
24 d ago
Select 'Xfinity Support' in the 'To:' search, although it was 19 hrs ago that @ComcastThomasF requested a private messaging session. Comcast agents have private messaging disabled on their profile but will/should respond to sessions to 'Xfinity Support' if they are still online.
(edited)
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