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SB8200 with 1 Gig plan
Just upgraded from 600mb to 1 gig speed home internet so I upgraded my modem from the SB6910 to SB8200 as its DOCSIS 3.1. Have spent the last 3 days with tech support to no avail. The sb8200 receive light is ONLY green (momentarily turned blue but only 3x in 3 days). Send light is solid green also, not blue even once. Old SB6910 had Blue lights for both and its DOCSIS 3.0. For the SB8200, Tech support had me contact Arris who said everything checks out except my lights should be blue with Xfinity for DOCSIS 3.1 and the cause is my Send power is low (all 5 channels were 40dBmV and should be 45) and on the receive side, power is good but 1 of my channels SNR is low also (27 and should be 33 min). So I went back to Xfinity and they of course insisted its hardware but I got them to reset and re-provision. I now have the following values and event log info if anyone can help. Really want this to work, thanks !
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