Regular Visitor
•
2 Messages
SB8200 firmware upgrade fails / can't enable bonding
purchased a new SB8200 to take advantage of the speed upgrades from DOCSIS3.1, two problems.
1. It appears that bonding requires a newer version of firmware than the modem shipped with
2. my CMTS doesn't appear to have a valid firmware for my modem, manual intervention required?
6-14-2021, 16:45:12 | Error(4) | "SW upgrade Failed after download - Incompatible SW file" |
Presently running:
D31CM-PEREGRINE-1.0.1.0-GA-04-NOSH
Forums seem to suggest my modem should be running:
AB01.02.053.01_112320_193.0A.NSH
I've been through several people in tier1 support, they have no idea what to do.
(multiple reboots, factory default, etc, no change in firmware)
CCAntoine
Retired Employee
•
1.4K Messages
4 years ago
Hello @dlasher. Thank you for taking the time to reach out and being part of the Comcast family. Only the manufacture can push software to their equipment. There is usually a website you can go to, to have firmware and software updates pushed to your equipment. I'd definitely reach out to them or consult your manual on where to go for firmware updates.
10
0